At Surgery Partners, we prioritize the voices of our physicians. We understand the strategic adoption of technology must align with the overarching goals of the organization as well as the specific needs of individual facilities. As our CIO Varun Gadhok describes, our model is “a balance of us thinking about the organization's strategic goals and understanding the nuances of every facility." This approach ensures every technological implementation serves to enhance physicians' ability to provide exceptional patient care while optimizing time for personal and professional growth.
Regional Leadership Structure with IT Integration
Surgery Partners’ Regional Leadership Structure—which encompasses key areas such as IT, procurement, revenue cycle, and finance—is meticulously designed to advance the unique goals of each surgical center. This comprehensive structure ensures every facility is equipped with specialized teams who deliver personalized solutions, fostering robust relationships with ASCs, physician practices, and surgical hospitals. By allowing physicians to voice their preferences and pitch ideas for adopting new technologies, we ensure their insights and expertise are heard and valued. This level of personalization is unique but something we take seriously, enabling us to tailor our support and resources to meet the specific demands of each center.
Informatics Program for Tailored Solutions
Over the past few years, we have developed a comprehensive informatics program to ensure physicians are interacting with IT professionals, such as nurses, who understand the integration of clinical workflow with technology. Our systems support the unique workflow needs of each center, tailored to the specific preferences of the medical staff. By understanding the workflows of each unique center, we can design our processes and configure our systems to minimize the need for physicians to navigate complex IT jargon. This ensures our solutions directly address the technological needs of our physicians, promoting positive and satisfying clinical experiences.
Enhancing Efficiency by Leveraging Technology
We are committed to using AI to support—not replace—our physicians. By leaning into AI tools, we enhance the overall experience of both physicians and patients. As an example, we have piloted ambient listening software to summarize patient-physician conversations. This allows physicians to review and modify medical notes at their convenience while ensuring they maintain control over patient interactions and benefit from increased efficiency. Similarly impactful, by partnering with our technology suppliers, we optimize block utilization to minimize waste, which supports physicians in maximizing their schedules and improving patient care and operational efficiency. Our IT department also plays a crucial role in alleviating operational burdens by streamlining processes via automation so physicians can focus more on patient care and less on administrative tasks.
Our 24/7 High-Satisfaction Helpline
Surgery Partners is committed to providing exceptional support to our physicians, offering a 24/7 helpline and chat mechanisms. With over 70% first call resolution and high satisfaction rates, we are there for our physicians whenever they need us. Our dedicated team continually explores emerging technologies and new tools to add value and differentiate Surgery Partners. With operational leaders, we assess and pursue new technologies that can enhance our services, empower our operators, and support our physicians, ensuring we remain at the forefront of innovation and excellence in healthcare.
Commitment to Cybersecurity
While we pride ourselves on our flexible business model, cybersecurity is decidedly not an area of flexibility. We are committed to maintaining the utmost security and protection for our partners. Given the increasing importance of cybersecurity, we implemented threat monitoring across all our sites. By partnering with third-party specialists who focus exclusively on cybersecurity, we gain valuable market-driven insights and ensure our measures meet the highest standards. Utilizing third parties allows us to learn from a broader range of data rather than being confined to our own echo chamber. This approach is a standard practice for us across the entire portfolio.
Data Environment for Enhanced Decision-Making
Our enterprise aims to catapult data capabilities to support our growing communities. By normalizing data across various service lines, applications and facilities, operational leaders can identify opportunities for improvement and share successful strategies. This data-driven approach fosters a culture of continuous improvement and operational excellence. Additionally, we provide a platform for physicians to propose ideas for new technologies they are interested in adopting, creating an innovation environment that is clinically driven.
Dynamic Innovation for the Future
At Surgery Partners, our commitment to innovative IT solutions, robust cybersecurity measures, and a data-driven approach empowers our physicians to focus on delivering exceptional patient care. By integrating advanced technologies and fostering a culture of continuous improvement, we drive our physicians' professional and personal growth while enhancing operational efficiency. Our steadfast teams and strategic partnerships position us at the forefront of healthcare innovation so we remain a trusted partner for our physicians and the patients they serve.
| 
